Important Patient Information

By June 16, 2020December 16th, 2020Patient Resources

PATIENT INFORMATION:

  • Health Card & Personal Contact Information
    As per the Ministry of Health requirements, patients must bring and present a valid OHIP card for ALL medical visits.  The card must contain accurate personal information. When you change any personal information please contact Service Ontario (http://www.ontario.ca/welcome-serviceontario), hospitals, labs and/or other doctors’ offices to update your records.
  • The government will not cover medical services for anyone without a valid health card, therefore, a fee for the appointment will be charged if you have an expired/invalid health card. A fee for a medical visit for Quebec and non-OHIP patients must be paid at the time of service.
  • In accordance with the College of Physicians, your patient profile which includes your personal contact information (home address, work/home phone, etc.) including your emergency contact must be maintained and updated when changes occur.  Consequently, upon arriving for your appointment, we will review your demographics with you to ensure your information is up-to-date and accurate.
  • IMPORTANT NOTICE THE PROVINCE OF ONTARIO HAS SET AN OFFICIAL END DATE FOR RED AND WHITE HEALTH CARDS! AS OF JULY 1, 2020, THESE CARDS WILL NO LONGER BE ACCEPTED FOR APPOINTMENTS. IF YOU PRESENT WITH A RED AND WHITE HEALTH CARD AFTER JULY 1, 2020, THERE WILL BE A CHARGE FOR YOUR APPOINTMENT. PHOTO HEALTH CARDS CAN BE OBTAINED FOR FREE AT SERVICE ONTARIO LOCATIONS.

Refill of Prescriptions
If you take regular medications it is best to make an appointment with your physician when you get to your last refill so you do not run out before you can be seen. We do NOT refill medications over the telephone. Additional prescription refills requested by fax or phone by a Pharmacist will NO longer be authorized. Patients will need to book appointment with their physician for refills. Your pharmacy may be able to ensure you don’t run out of essential prescriptions while waiting to get an appointment.

Confidentiality
Confidentiality is of the utmost importance and will be strictly maintained. Your medical information will NOT be released to anyone (including members of your family) without your written permission. If we are unable to reach you directly over the telephone we will leave a message for you to contact us.

Patients are permitted to restrict the disclosure of such information. For this reason and in conjunction with the College of Physicians and Surgeons of Ontario regulations, we are required to obtain written express consent from the patient before we disclose the patient’s personal health information. It is permissible for a parent or legal guardian to manage these tasks for a minor and by default a parent or guardian is assumed to have authorization for a minor. Children sixteen (16) years of age or older MUST also grant authorization to a parent or guardian.

Authorization to Disclose Forms can be requested at the reception desk, from your family physician or health care provider at the office.