*PLEASE NOTE: Contacting Telehealth Ontario is not a substitute for calling 911. In emergency cases, always call 911 as your first option.
If the office is closed, patients may contact 1-866-553-7205. This phone number will connect you to a registered nurse who will assess your concerns. If it is determined that you should see the physician on-call, the nurse will assist in those arrangements. If your problem is of a more urgent nature, please go to the nearest Emergency Department.
To book with Allied Health Staff or register for a FHT program (diabetes clinic, spirometry, nutrition, falls prevention, medication review, memory clinic etc.), visit the Programs and Services page to view all chronic disease management and health promotion programs or call (289) 499-2239 to learn more. Visit the Events and Workshops page to learn more about workshops that are offered to patients and community members.
NOTE: All electronic communication via info@cbfht.com is for promotion purposes. This is not a SECURE email. PLEASE DO NOT SEND ANY PERSONAL HEALTH INFORMATION, FORMS, DOCUMENTS, CLINICAL REPORTS to this email address. This is to protect your Personal Health Information. All forms and documents must be dropped off with original signatures.
Monday to Thursday: 9:00 am to 5:00 pm
Friday: 9:00 am to 4:00 pm
Saturday and Sunday: Closed
Sunday: Closed
Confidentiality is of the utmost importance and will be strictly maintained. Your medical information will NOT be released to anyone (including members of your family) without your written permission. If we are unable to reach you directly over the telephone we will leave a message for you to contact us.
Patients are permitted to restrict the disclosure of such information. For this reason and in conjunction with the College of Physicians and Surgeons of Ontario regulations, we are required to obtain written express consent from the patient before we disclose the patient’s personal health information. It is permissible for a parent or legal guardian to manage these tasks for a minor and by default, a parent or guardian is assumed to have authorization for a minor. Children sixteen (16) years of age or older MUST also grant authorization to a parent or guardian.
Authorization to Disclose Forms can be requested at the reception desk, from your family physician or health care provider at the office.
Telehealth Ontario is a free, confidential telephone service an individual can use to receive health advice or general health information from a Registered Nurse. This call means quick, easy access to a qualified health professional, who can assess symptoms and determine a plan of action.
When an individual calls Telehealth Ontario, they talk directly with a Registered Nurse. They are asked to describe symptoms and answer questions that will allow the RN to best assess the seriousness of the problem. Based on the assessment, the RN can advise proper self-care, recommend a visit to a health practitioner, or provide phone numbers of nearby community resources. The Telehealth Ontario service is provided in English and French with translation support for other languages and a direct TTY number for those with hearing and speech difficulties. Callers can also be connected to medication or health information audio tapes.
An individual should call when they have a general health question but are not sure of the exact nature of its severity. Telehealth Ontario answers questions and provides information that ensures proper care is received, all while following confidentiality laws. Health-related concerns that Telehealth can provide advice about include: Symptoms that could require medical attention – Illness or injury – Chronic illnesses – Nutrition and healthy lifestyles – Teen health and lifestyle issues
